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Frequently Asked Questions

Freshness
How Will You Ensure the Freshness of Products?

We keep our products fresh by storing them at the right temperature and using proper packaging. We handle each item with care to ensure it stays high-quality.

Others
Why Should I Buy Organic?

Choosing organic food products offers a range of benefits. Not only do they provide healthier food options, but they also promote environmental sustainability through natural farming techniques.
How Are Organic Products Different?

Organic food products are grown naturally without the use of Harmful Chemicals and Synthetic Pesticides. Unlike non-organic products, which are treated with fertilizers, insecticides, and fungicides, organic foods are free from such chemicals.
When Will My Order Be Delivered?

Your order will be delivered within 1 to 6 working days, depending on your location. If there is any delay on our part, we will notify you promptly.
What Kind of Payment Options Are Available?

We accept credit cards, debit cards, UPI, Bank transfers, and cash on delivery (COD).
Do You Offer Refunds/Returns?

Yes, you can return a product within 24 hours of receiving it. Once we inspect the item, we will initiate a refund to your account.
Are All the Products Certified?

Yes, all our products are certified, ensuring that everything we offer is organically grown.
Do You Accept Orders Over the Phone?

No, orders can only be placed online through our website.
Are There Any Additional Shipping Charges?

Shipping will be free for orders above ₹1000 and orders placed from Surat City. For all other locations, shipping fees will be based on your delivery address.
How Soon Can We Return the Product?

You can return the product within 24 hours of receiving it.
How Do I Track the Status of My Order?

You can track your order status by logging into your account and checking the "My Orders" section.
Do Organic Food Taste Good?

Yes, many people find that organic food has a richer, more earthy taste. This is often attributed to its freshness and the way it's produced.
Can I Modify My Order?

Currently, we do not offer the option to modify an order once it has been placed. However, you can cancel your order before it is shipped or request a return according to our return policy.
How will I get the refund against an order placed with Cash on Delivery?

For orders paid with cash on delivery, refunds will be credited to your COWBERRY wallet or issued via bank transfer. You can use these funds for future orders.